Last updated: December,12, 2025
This Privacy Policy describes how [Company Name] (“ForEverUs In Love”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information of people who register for and use our mobile app, website, and related services (the “Service”). Identity verification is required to use the Service; this Policy explains what verification data we collect, why we collect it, how long we keep it, and your choices and rights. By creating an account, completing required verification, or using the Service you agree to the terms of this Privacy Policy and our Terms & Conditions. If you do not agree, do not use the Service.
1. Summary - the essentials
- Identity verification is required. We collect contact details, profile information, photos, a live selfie (liveness check), and a government-issued ID (or approved alternative) to verify members.
- We protect verification data and other personal information with technical and organizational safeguards, limit access internally, and contractually require vendors to meet security standards.
- You have rights over your data (access, correction, deletion, objection, portability) — see Section 8.
- Deleting verification data will restrict or deactivate your account because verification is required.
- For full details read this Policy. Contact us at [support@company.com] or [address] with questions.
2. Information we collect
We collect information you provide and information we obtain automatically or from third parties.
a) Information you provide directly
- Account information: name (if required), display name, email address, phone number, date of birth, gender, sexual orientation, and other profile fields you choose to add.
- Profile content: photos, bio, interests, preferences, and other profile media or text you upload.
- Verification materials (required): live selfie or short liveness video, and a copy/photo of government-issued ID or approved alternative. Depending on jurisdiction or special cases, we may collect other identity documents.
- Messages and interactions: chat messages, video call recordings or snapshots only if you use features that record or upload content (we will obtain consent where required).
- Support and account communications: messages you send to Support, appeal materials, and other communications.
- Payment information: billing name and payment method token (we do not store full payment card data; payments are processed by third-party payment processors).
- Other content you submit: photos you send to other members if you choose to share, reports, and any content submitted during appeals or verification disputes.
b) Information we collect automatically
- Usage data: login times, pages/screens visited, features used, match and messaging activity, and settings.
- Device and technical data: device identifiers, operating system, app version, IP address, mobile network information, and browser type.
- Location data: approximate location derived from IP or device if you opt into precise location features; you can control location sharing in your device and app settings.
- Cookies and similar technologies: see Section 12.
c) Information from third parties
- Verification vendors: identity-check vendors that perform automated checks and manual reviews on our behalf.
- Fraud & safety services: third-party fraud databases and signal providers.
- Social and public sources: if you link other accounts (optional) or if we use public information for safety/verification checks.
- Payment processors, analytics providers, and advertising partners (as described below).
3. How we use your information - purposes and legal bases
We use personal information for the following purposes:
a) To provide, operate, and maintain the Service
- Create and manage your account, enable matchmaking and communications, and display profiles and photos.
- Legal basis (where GDPR applies): performance of contract; for other users: necessary to provide the Service.
b) Required identity verification and fraud prevention (required to use the Service)
- Verify identity by comparing your live selfie to the ID you supplied and/or to the profile photos to reduce impersonation, fraud, and abuse.
- Retain verification results to support safety, appeals, and legal obligations.
- Legal basis: necessary for performance of contract, our legitimate interests in preventing fraud and abuse, and/or your consent where required (for biometric processing).
c) Safety, moderation, and law enforcement
- Review reports, investigate suspected abuse (harassment, fraud, exploitation), take enforcement actions (warnings, suspensions, bans), and preserve evidence for investigations or legal requests.
- Legal basis: legitimate interests in safety and compliance, and legal obligations.
d) Communication and support
- Respond to inquiries, provide customer service, alert you about account or security matters, and send important notices.Legal basis: performance of contract or our legitimate interests.
e) Product improvement and research
- Analyze usage to improve features, match quality, and security; run experiments and aggregate analytics.
- Legal basis: legitimate interests; consent where required.
f) Personalization and marketing
- Personalize recommendations and show in-app offers. With consent where required, send email or push marketing. You can opt out of marketing communications.
- Legal basis: consent for marketing where required; otherwise our legitimate interests.
g) Payments and billing
- Process payments, manage subscriptions, and handle tax and billing records.
- Legal basis: performance of contract and legal compliance.
h) Legal compliance and protection of rights
- Comply with legal obligations, respond to law enforcement requests, and enforce our Terms.
- Legal basis: compliance with legal obligations.
4. Biometric and sensitive data processing
- Biometric processing: The live selfie and automated face-matching we perform to verify identity may be considered biometric data in certain jurisdictions. We only use facial image data for liveness and face-match verification and for fraud prevention and safety.
- Consent and legal basis: Where required by law (e.g., biometric statutes), we will obtain your explicit consent before collecting or processing biometric data. In jurisdictions where consent is not required, we rely on contract performance and legitimate interests to process verification data necessary to operate the Service.
- Storage and retention: We minimize retention of raw biometric images wherever possible. Typical practice:
- Raw selfies and ID images: retained only as long as needed for verification, appeal, or legal obligations (for many users this will be [30–90] days; see Section 7 for retention details).
- Derived templates: we may create and retain one-way biometric templates for the purpose of re-checks and fraud detection for a limited period (e.g., up to [12] months), encrypted and access-limited. Exact retention periods vary by jurisdiction and legal requirements; see Section 7.
- Alternatives: If you are unable to submit biometric data (e.g., disability, non-standard ID), contact Support for alternative verification methods such as live agent review or other approved alternatives
5. Sharing and disclosure of information
We do not sell your personal information for money. We may share personal information as follows:
a) Service providers and partners
- Verification vendors, fraud detection providers, hosting and infrastructure providers, analytics, payment processors, customer support, and other vendors under contract who process data on our behalf.
- Vendors are authorized to use data only as necessary to provide services and must meet security requirements.
b) With other members
- Your profile information (display name, photos, bio, verified badge) and messages are shared with other members as part of normal Service operation. We do not share your full ID or raw verification documents with other members.
c) Safety, legal, and enforcement disclosures
- To comply with laws, legal processes, or governmental requests; to protect rights, safety, life, or property of users or the public; to detect, prevent, or otherwise address fraud, security, or technical issues.
- We may share information with law enforcement, courts, or regulators when required.
d) Corporate transactions
- In connection with a merger, acquisition, financing, reorganization, or sale of assets, user data may be transferred to a successor. We will notify you where required by law.
e) Aggregated or de‑identified information
- We may use and share aggregated or de‑identified data that does not reasonably identify you for research, analytics, or marketing.
f) With your consent
- We may share information in other ways with your explicit consent.
6. International data transfers
- Our Service operates globally. Your personal information may be stored, processed, and transferred to countries other than your home country, including the United States and other jurisdictions that may have different data protection laws.
- Safeguards: For transfers from the EEA/UK/Switzerland we use legal transfer mechanisms such as adequacy findings, Standard Contractual Clauses (SCCs), or other appropriate safeguards. For transfers to the U.S. we may rely on adequacy, SCCs, or other mechanisms as applicable.
- Contact us for details of the transfer safeguards in place.
7. Data retention
We retain personal data only as long as necessary for the purposes described, subject to legal obligations and legitimate interests.
Typical retention practices (examples; actual retention periods may vary by jurisdiction):
- Account/profile data: retained while account is active and for a reasonable period after account deletion to prevent fraud or abuse (e.g., 1–3 years for safety/fraud prevention).
- Verification images (raw selfies and ID): typically retained only as long as necessary to complete verification and for appeals or legal processes (commonly 30–90 days). Where legal obligations require longer retention, we will retain for that period.
- Biometric templates or derived hashes used for re-checks and fraud detection: retained for a limited period (commonly up to 12 months) unless otherwise required.
- Messages and chats: retained while your account is active and for a limited period after account deletion to support investigations (retention times vary by jurisdiction).
- Support and logs: retained as required for legal, tax, or business purposes (commonly up to several years).
Because verification is required, requesting deletion of verification data will limit or suspend access to the Service until you re-verify.
8. Your rights and choices
Subject to local law, you may have the following rights. To exercise any right, contact us at [support@company.com] or use the in‑app settings where available. We will verify your identity before responding.
a) Access and correction
- You can request access to the personal data we maintain and request corrections to inaccurate data.
b) Deletion (Right to be forgotten)
- You may request deletion of your account and personal data. Deleting your verification data will limit or terminate your access to the Service because verification is required. Certain data may be retained where necessary for legal, fraud prevention, or legitimate business purposes.
c) Restriction and objection
- You may ask us to restrict processing or object to processing based on legitimate interests. We will consider such requests and respond per applicable law.
d) Data portability
- Where applicable, you may request a machine-readable copy of certain personal data you provided.
e) Withdraw consent
- Where processing is based on consent (e.g., certain marketing or biometric consent where required), you may withdraw consent; withdrawing consent will not affect processing already performed and may affect your ability to use certain features.
f) California residents (CCPA/CPRA)
- If you are a California resident, you may have rights to request disclosure of categories of personal information collected, categories of sources, purposes of processing, categories of third parties with whom we share data, and the right to delete or opt out of sharing for targeted advertising. To exercise these rights use the web form at [link] or email [support@company.com]. We will verify requests as required by law. We do not knowingly sell the personal information of minors.
g) EU/EEA/UK residents (GDPR/UK GDPR)
- If you are located in the EU/EEA or UK you have rights to access, rectification, erasure, restriction, portability, objection, and to lodge a complaint with your supervisory authority. Our legal bases for processing include performance of contract, compliance with legal obligations, consent (where requested), and legitimate interests.
h) Verification requests and fraud prevention
- For requests that may impact security (e.g., access to logs or verification data), we may require additional identity verification to protect your account and other users.
9. Security
- We use appropriate technical and organizational measures to protect personal information from unauthorized access, use, disclosure, alteration, and destruction. These measures include encryption in transit (TLS), encryption at rest, access controls, logging, vendor assessments, and regular security testing.
- No system is 100% secure. If we become aware of a data breach that is likely to result in risk to your rights and freedoms, we will notify affected users and regulators as required by law.
10. Children and minors
- You must be at least 18 years old (or the minimum legal age in your jurisdiction if higher) to use the Service. We do not knowingly collect information from children under 18. If we learn that we have collected data from someone under the age of 18, we will delete it and terminate the account in accordance with applicable law.
11 Cookies and tracking technologies
- We and our partners use cookies, web beacons, device identifiers, and similar technologies to provide and improve the Service, analyze usage, and deliver relevant features and advertising. You can manage cookie preferences in your browser and device settings; some features may not work if cookies are disabled.
- Third-party analytics and advertising partners may collect information about your activity to provide analytics and targeted advertising — see Section 5 for sharing practices and opt-out options.
12. International users
- If you access the Service from outside the country where the Service is provided, your information may be transferred to, stored, and processed in the United States and other countries. By using the Service, you consent to such transfers.
13. Law enforcement and legal process
- We may access, preserve, and disclose your information to law enforcement or in response to legal process, warrants, court orders, or other legal requirements. Where permitted, we will attempt to notify you of disclosure requests for your data.
14. Third‑party links and services
- The Service may contain links to third-party websites and services. We are not responsible for the privacy practices of third parties. Review their privacy policies before providing personal information.
15. How to delete your account or contact us
- To delete your account: In-app Settings → Account → Delete Account; or contact Support at [support@company.com]. Deleting your account will remove your profile from public view. Some residual or backup copies may remain in our systems for a limited period for fraud prevention and legal compliance.
- For privacy requests, questions, or complaints contact:
- ForEverUs In Love
- Email: support@foreverusinlove.com
- Attn: Privacy Team / Data Protection Officer (DPO): [DPO email, if applicable]
16. Changes to this Privacy Policy
- We may update this Policy. If we make material changes, we will provide notice in the app, by email, or on our website before changes take effect. Your continued use after notice will constitute acceptance of the updated Policy.
17. Additional disclosures for certain jurisdictions
- If you are located in the EU/EEA/UK, California, or other regions with special privacy laws, additional rights and terms may apply. See our Help Center for region-specific information and instructions on how to exercise your rights.
- Biometric laws (e.g., Illinois BIPA): Where local law gives specific rights or imposes restrictions on biometric processing, we will follow those laws and obtain explicit consent where required. Please contact us if you have questions about how biometric data is processed in your jurisdicti
18. Legal basis summary (for GDPR residents)
- Performance of contract: to provide the Service, manage accounts, process payments, and provide customer support.
- Legal obligation: to comply with legal requests and safety obligations.
- Legitimate interests: for fraud detection, security, product improvement, and enforcement of our Terms (balanced against user rights).
- Consent: where required (marketing communications, certain biometric processing), we will obtain explicit consent which you may withdraw.
19. Data controller and processor
- Data controller: [Company Name], [address], is the controller responsible for personal data collected through the Service (unless otherwise stated). Our data protection officer or privacy contact can be reached at [DPO email/contact].
- Processors: We use third-party processors to operate the Service (verification vendors, hosting providers, payment processors, analytics providers). A list of categories of processors is available on request.
20. Disclaimer and legal note
- This Privacy Policy is a general statement of practices and may be supplemented by in-app notices and the verification consent dialog. It is not legal advice. For legal compliance and jurisdiction-specific requirements, we recommend that you consult with legal counsel.
If you have questions, want to exercise your rights, or need help with verification or privacy choices, please contact Support at support@foreverusinlove.com